Customer Success Stories

WE'VE WORKED IN YOUR INDUSTRY.
WE'VE SOLVED YOUR TECHNOLOGY CHALLENGES.

Top CPG Company Solves DAM Challenges

Challenge

This top Consumer Packaged Goods (CPG) company came to Risetime, having just made the decision to migrate to a new enterprise DAM. They had outgrown their current DAM and were working through a handful of issues connected with divestitures and acquisitions. These organizational changes, as well as agency turnover, led to a constant shuffling of digital asset libraries, and the lack of centralization was leading to drastic inefficiency. The problems became apparent when internal teams were delayed launching certain campaigns due to the unreliability of their DAM.

Read More

Client Success Story - Enterprise Media Production Studio

Challenge

Risetime’s client, an enterprise-level production studio based in Los Angeles, CA, relies on OpenText Media Manager as their digital asset management (DAM) system. The DAM was entirely maintained by the client and acted as a key component to their infrastructure. They began to notice issues with meeting creative deliverable deadlines, and traced the problem back to its source. While marketing team needs were being met, development was constantly being stonewalled because of ongoing revisions to the developer environment.

Read More

Commercial Construction Firm

Challenge

Many of this Risetime client's workflow and business processes were growing in complexity and becoming difficult to manage in SharePoint. Additionally, business users could not create workflows without IT involvement, and IT’s heavy workload prevented them from creating the workflows in a timely manner.

Read More

Advocate BroMenn Medical Center

Challenge

Though much of Advocate BroMenn’s physician order processing is electronic (fax) based utilizing Risetime’s Medical Fax Management (MFM) solution, the pharmacy was still receiving pharmacy orders from throughout the hospital via a tube system, a cumbersome, paper-based process, requiring manual data entry.

Read More

D.R. Horton/Cambridge Homes

Challenge

D.R. Horton/Cambridge Homes needed to increase the efficiency of their field sales offices to process personal custom requests made by new home buyers for all upgrades to a home.

Read More

Joint Commission

Challenge

Yearly, all members of the Joint Commission staff is responsible for completing, signing, and submitting a number of forms for human resources and legal purposes. These forms include a conflict of interest document and firewall policy document.

Read More

Higher Education

Challenge

For many years, this Risetime client had been using a legacy system application to help manage daily operations related to student registration and enrollment, college administration, financial aid, and other important institution functions. As a result, a significant amount of data and information were stored in the legacy system's history files.

Read More

City of Chicago

Challenge

Small Business owners struggle to understand the processes they must go through, the resources available to them, and what it takes to start and run a small business in the City of Chicago. 98% of Chicago businesses are small businesses, making up the significant majority of job growth in this large metropolitan market.

Read More

Molex

Challenge

With over 30,000 global employees, 800-1000 various processes used daily, and little business automation, procedural tasks within Molex had a tendency to take a substantial amount of time from start to finish. Molex believed a Business Process Management (BPM) tool would help, but struggled to understand the nuances of the various tools, and needed assistance selecting the right product for their enterprise BPM needs.

Read More

Services Client

Challenge

This Risetime client was struggling to find a way to control the data associated with employee performance reviews. They were using lengthy and complicated data tables stored in SQL to manage their Human Resources data.

Read More

Little Company of Mary Hospital

Challenge

Throughout the hospital, physician orders were being sent to the pharmacy via a vacuum tube system which was a cumbersome, paper-based, manual process. There was no tracking of the efficiency of pharmacy order processing, and orders could be lost or entered out of order from that in which they were received. Prioritizing critical ICU orders was on an ad hoc basis and left room for less critical orders to be filled first. Processed physician orders were stored as paper copies in filing cabinets and offsite with a storage vendor, which created excess monetary and space costs.

Read More

Associated Wholesale Grocers

Challenge

Following a strategy of growth by acquisition, Associated Wholesale Grocers(AWG) rapidly became the second-largest cooperative grocery wholesaler in the U.S. This dramatic expansion presented a significant challenge to AWG, whose business relied largely on manual processes built around isolated and disjoint technology solutions.

Read More

Sears

Challenge

Sears sought to capitalize on the success of its traditional Hardlines Web business (appliances, tools, electronics, etc.) and recent apparel retailer acquisitions to add an assortment of Softlines products (apparel & home fashions) to its Web business. The retailer faced daunting system integration, content management and user experience challenges to prepare for the launch of its online Softlines business. Led by a veteran project management and technical development team from Risetime, the retailer launched its Softlines business on-time, within budget and is poised to achieve its business goals.

Read More

Energy Client

Challenge

This major global alternative energy supplier was quickly outgrowing the capabilities provided by Microsoft Excel worksheets and decentralized Microsoft Project plans.

Read More

Energy Client

Challenge

A major global alternative energy supplier came to Risetime seeking help to upgrade their intranet portal from WSS to Microsoft Office SharePoint Server 2007 in order to take advantage of new SharePoint features that would increase company efficiency and keep pace with their rapid growth and expansion.

Read More

Services Client

Challenge

This Risetime client was struggling to find a way to control the data associated with employee performance reviews. They were using lengthy and complicated data tables stored in SQL to manage their Human Resources data.

Read More

Wheels

Challenge

The IT systems at Wheels are critical to supporting their clients and managing the business. Like many companies, the IT staff was consumed working on major new projects and keeping up with smaller change orders required to fix issues or provide minor enhancements. Wheels turned to Risetime to provide a team that would focus on mid-size IT projects (1,000-2,000 man hours) and increase the benefits IT provided to the business.

Read More

McHenry County Health Department

Challenge

With the recent highly publicized H1N1 flu outbreak, releasing information and scheduling vaccinations for the general public presented some major challenges to health officials across the country. Vaccination quantities and arrival dates were difficult to forecast because of limited information received by local health departments from the vaccine distributors. The general public would need to be updated immediately when the vaccine was received.

Read More

Mortgage Lending Bank

Challenge

The client, a mortgage lending bank, needed to give their business a competitive advantage over hundreds of other mortgage lenders competing for the same business.

Read More

Motorola

Challenge

The IT systems at Motorola are critical to supporting their retail clients and managing the business. Motorola turned to Risetime to provide senior, experienced resources including Senior Technical Architects, Senior Projects Managers, and Senior Business Analysts, to help them achieve critical business objectives.

Read More

Lake County, Illinois

Challenge

In redesigning their site utilizing SharePoint as their platform, Lake County encountered issues troubleshooting the content deployment model that took their content from a staged to production environment. Though their budgets were exhausted, they were able to engage Risetime by using their SharePoint Deployment Planning Services vouchers from Microsoft. By taking advantage of this program, Risetime was able to resolve their content deployment issues and get the site up and running quickly.

Read More

Associated Wholesale Grocers

Challenge

As it grew to become the second-largest cooperative grocery wholesaler in the US, Associated Wholesale Grocers (AWG) knew it had to rapidly transform labor-intensive business processes for maintaining supply chain data. At one time an AWG assessment determined that more than half of their item data had some errors associated with it. This posed a significant risk to their business, not only through unnecessary costs and lost productivity internally, but also presented a potential competitive disadvantage in terms of time-to-market and control of inventory costs.

Read More

City of Chicago

Challenge

A person or business looking to complete a construction project needs to provide the City of Chicago numerous forms and supporting documentation in order to obtain permits for their project. In the past, this meant navigating several City departments to get the proper information and approvals to move the project forward.

Read More

Chicago Public Schools

Challenge

Chicago Public Schools recognized that its accounts payable business process was inefficient and costly. A manually intensive, paper based process needed to be rethought. At the time, invoices came in and were passed between clerks to complete business tasks and finally imaged for archival purposes. The district had no way to measure what was happening in the process, and where the process was breaking down.

Read More

Chicago Public Schools

Challenge

When federal mandates for the No Child Left Behind Act were established, school districts nationwide became individually responsible for implementing the necessary provisions. The Chicago Public School system, with over 600 schools and just over 400,000 students, needed to efficiently implement these changes with minimal budgetary impact.

Read More

Chicago Public Radio

Challenge

Chicago Public Radio relies heavily on its web site to complement its on air presence. Proper functioning of their high-profile and revenue-generating web site is critical to their bottom line. When the original developer of their web site abruptly became unavailable, Chicago Public Radio engaged Risetime to provide critical support for its web site and custom-built content management system. Site documentation was non-existent and the web site and content management system was a confusing mix of different Microsoft technologies unfamiliar to the station’s staff.

Read More

McHenry County, Illinois

Challenge

McHenry County needed to replace a legacy help desk application that did not provide them sufficient search tools and knowledgebase capabilities. The existing application was difficult to use and inaccessible by end users, requiring IT to gather issues over the phone, resulting in more time spent on each issue.

Read More

Dollar General

Challenge

Dollar General worked with a branding agency to update their image, and this needed to carry through to a new web site as well. Not only was the new site expected to meet Dollar General’s updated marketing design vision, it also needed a streamlined collaboration and approval process for the new content from multiple contribution sources. The platform would also be required to scale as the site’s traffic increased with marketing initiatives scheduled for the future.

Read More

Advocate BroMenn Medical Center

Challenge

Advocate Bromenn revamped their process for pre-certifying physician orders so that they could more accurately bill and receive payment for services rendered. But this process still included massive amounts of paper and manual processing and routing.

Read More

McHenry County, Illinois

Challenge

McHenry County recognized the limitations of their existing tools (file shares, email attachments and local storage) and saw the potential for SharePoint to help them advance their document collaboration practices. In addition, the county’s present intranet was not effective in distributing timely content for employees to quickly locate commonly used forms and documents. Forms were particularly inefficient, requiring users to download, print, and fill out a paper form followed by inter-office delivery and manual re-entry of the data.

Read More